Ticket Information

Hung Hum Ticket Office

Address: Hung Hum (South) Ferry Pier

Opening Hours: Monday-Sunday & Public Holidays : 13:30-21:30

Tsim Sha Tsui East Ticket Office

Address: Tsim Sha Tsui Public Pier ( i.e. near the Statue of Anita Mui of Avenue of Stars in Tsim Sha Tsui East)

Opening Hours: Monday-Friday: 11:00-20:30, Saturday-Sunday & Public Holidays : 10:00-20:30

Central Ticket Office

Address: Central Pier No. 8

Opening Hours: Monday-Sunday & Public Holidays: 13:30-21:30

Terms and Conditions of Ticketing

1. Passengers must arrive at the pier Ticket Office at least 30 minutes before sailing departure for ticket redemption. The cut-off time of the ticketing service and tickets redemption is 10 minutes before departure, and the gate will be closed 5 minutes before departure. No refund and cancellation will be provided for any late arrival.

2. Tickets are valid only for the route, date and time of sailing stated thereon. It is not allow to board the vessel if expired. 

3. Passengers can use credit card, WeChat Pay, Alipay or cash to purchase tickets for the next 14 days at the Oriental Pearl Ticket Office

Hung Hom Ticket Office Opening Hours: Monday-Sunday & Public Holidays : 13:30-21:30

Tsim Sha Tsui East Ticket Office Opening Hours: Monday-Friday: 11:00-20:30, Saturday-Sunday & Public Holidays : 10:00-20:30

Central Ticket Office Opening Hours: Monday-Sunday & Public Holidays: 13:30-21:30

For assistance, please contact our staff.

4. Internet Ticketing provide vessel ticket and catering voucher for the next 14 days via Official Website, and will be closed 1 hour before sailing. Tickets can be collected upon presentation of confirmation emai that purchased via offical website at pier Ticket Office at least 30 minutes before sailing and the staff will redeem ticket according to relevant confirmation details. 

5. Tickets Type: (1) Adult tickets apply for aged above 12 years old;(2) Child tickets apply for children aged between 2 and 11;(3) Baby free tickets apply for baby aged below 2 years old.

6. The Oriental Pearl embarkation and disembarkation piers are

- HUNG HOM (SOUTH) FERRY PIER

- CENTRAL PIER NO. 8

7. In case of special circumstances such as extreme weather, current speed, etc., Oriental Pearl sailing schedule will be adjusted. The specific sailing time is subject to the release of the company. Passengers are advised to pay attention to the update service resumption arrangements and more details via the Oriental Pearl official website and Ticket Office.

8. To ensure the safety and security of passengers, the sightseeing deck will be temporarily closed for use by passengers during bad weather condition.

9. Please keep the tickets properly and take the sailing according to the voyage on the ticket. If you want to proceed to open deck or V.I.P. room, please contact our cabin attendant at any time. If the passenger loss the catering vouchers, no compensation will be given.

10. Refund for sailing cancellation due to force majeure such as bad weather or breakdown of the vessel can be made at the Ticket Office within 30 days. For tickets that were bought via online, passengers are required to contact travel agency for the refund.

11. Once the vessel ticket or catering package is sold, it will not be refunded or amended. 

12. In case of dispute, the decision of the Company shall be final.

13. In case of any discrepancy between the English and Chinese versions of this Ticketing Policy, the Chinese version shall prevail.